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🐞 Bug Fixes and Support

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📌 Overview​

The AiCCESS app was built with bespoke functionalities tailored specifically for the AiCCESS study. While we make every effort to test and ensure a seamless user experience, you may encounter issues in the application with some of these features.

We encourage you to report these issues to us so that we can resolve them as soon as possible, either by contacting us or by submitting a ticket. We thank you for your patience and for your partnership.

🛠️ How to Submit a Ticket​

You can submit a ticket directly in the mobile application by navigating to ⚙️Settings from the home screen and selecting Report an Issue.

Settings
Settings
Support Ticket

📝 Don't Like Tickets? Contact us instead by emailing your account representative or support@wound3.com.

🎥 Watch the Tutorial​

🏷️ Different Types of Support Tickets​

We have three ticket types to help identify and triage your problem, allowing us to address your concerns as fast as possible. While entering your email address is optional, including it helps us contact you to follow up on any additional details we may need to resolve your problem.

💡Tip: The more detail you can share with us in your ticket, the better we can assist you.

In your ticket description, it is generally helpful to include:

  • 📱 Which screen you were on when you encountered the problem or potential improvement
  • 📋 What you were trying to do
  • 🐞 What happened
  • 📝 Any other supporting details that might be relevant

🐞 Report a Bug​

A "bug" is when a feature does not work as expected. When you report a bug, our team will investigate and work to resolve the issue.

🧑‍💻 Technical Support​

You can submit a technical support ticket if you are having a problem navigating or using the application. Our team will reply as soon as possible, providing you with guidance on how to perform your intended function or, if your need for support is actually a bug, will work to resolve the issue.

💬 Make a Suggestion​

We are always looking for ways we can continue to improve. If you notice a way we can make our application better and easier for you to use, please let us know!