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🔐 Logging into the AiCCESS Mobile Application

  CRT     Patient  

📌 Overview​

This guide will help you sign into the AiCCESS mobile application. To get the app, checkout our installation guide.

🛜 Internet Required: user authentication requires an internet connection for compatibility with HIPAA protocols. Certain app features are available offline after signing in.

🔒 Logging In​

When you log in, you will be required to enter your username (the email address you signed up with) and the password you chose when you created your account.

📩 Two-Factor Authentication: For security purposes, you will also be asked to enter a One-Time Password, which is a 6-digit code that is sent to your email.

🔓 Sign In Persistence: A login session is valid for 24 hours (unless the app is terminated from background processes).

Splash Screen
Login to Mobile Application
Two-factor Authentication

🎥 Watch the Tutorial​

🌀 Forgot Your Password

If you forgot your password, you can request a reset link by selecting "Forgot Password" from the login screen and entering your registered user email. You will receive an email with a password reset link. For security reasons, your new password cannot be your old password.

Sign In
Forgot Password

❓Didn't Request a Reset? If you receive a password reset email and did not request a password reset, you can safely ignore the email.

📧 Email Confirmation​

When you reset your password, you will receive an email confirming that your password has been changed.

🚨Protect Your Account🚨 If you did not reset your password, please immediately contact support@wound3.com or your administrator to ensure your account remains secure.

🛡️ Protect Yourself from Phishing​

All emails pertaining to your account will come from notifications@wound3.com. We will never ask for your login information or your OTP. If you believe the email you received was fraudulent, please contact support@wound3.com or your administrator to verify the email.

📋 What's Next?​

Now that you've successfully logged into the mobile application, you can:

❓ Need Help?​

For further assistance, refer to the AiCCESS support documentation or contact your Facility Administrator.