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👋 Welcome to the AiCCESS Application Support Center

This website contains a wide range of videos and documents to help you easily onboard, use, and solve potential problems in the AiCCESS application.

In this Support Center, you will find content that teaches you how to:

  • 📲 Download the application, create your account, and log in.
  • 📸 Capture image scans, videos, and questionnaire data within the application.
  • 🧠 Understand user types within the AiCCESS ecosystem.
  • 👥 Create and manage users.
  • 🛠️ Troubleshoot common challenges with data capture.
  • 📞 Contact us for additional support or report bugs.

👥 Who is this support center for?​

This support center is intended for all users of the AiCCESS application, from study administrators, to researchers, to patients.

  Administrator     CRT     Patient  

Some content in this Support Center is more applicable to some user types than others. Tags are included at the top of each page to clearly identify the intended audience for the content. The red Administrator tag specifies that the content is relevant for study administrators, the yellow CRT tag for the Clinical Research Technician users, and the green Patient tag for patient users.

🧑‍💻 What is the AiCCESS application?​

The AiCCESS application is a tailor-made solution produced by Wound³, a software as a medical device company specializing in digital wound data solutions.

The AiCCESS ecosystem is split into two main interfaces:

  • 📱Mobile Application: Used for image capture and data creation.
  • 💻Web Application: Used for data and user management.

The AiCCESS ecosystem is a HIPAA-compliant and secure solution to enable patients, researchers, and study administrators to conveniently capture and upload quality-validated wound healing data to the main study database. This ecosystem is the core data input infrastructure supporting the Project AiCCESS study.

🔄 What does the application do?​

The AiCCESS ecosystem ensures that patients, researchers, and study administrators have a unified, single source of truth for all wound data within the study. In addition to creating a secure, reliable, and convenient digital solution for data transmission, the AiCCESS application:

  • ✅ Validates image quality to ensure study data requirements for subsequent analysis & AI training are met.
  • 💾 Collects images, questionnaires, and other related data within a single interface.
  • 🛡️ Ensures patient data privacy and security is maintained throughout the study.
  • 📱 Enables self-service large-scale data collection for thousands of patients.

🛡️ How is my data secured and kept private?​

The AiCCESS ecosystem was designed to meet or exceed industry best practices and is HIPAA-compliant. We protect your data by:

  • 🗝️ Requiring multi-factor authentication to all user accounts.
  • ❌ Preventing data download or export from the ecosystem, except through secure transfer to the AiCCESS database.
  • 🔐 Encrypting all data at rest and in transit using AES-256 and TLS 1.2+ protocols.
  • 🧑‍💻 Segregating user permissions to ensure users are restricted to accessing their own data.
  • 🗑️ Deleting data from within the AiCCESS ecosystem on a rolling 60-day basis.

❓ What if I need more help?​

Contact your administrator or reach out the development team at: support@wound3.com